Joining the library

Membership of Central Hawke’s Bay District Libraries is free to residents/ratepayers of Central Hawke’s Bay District Council. Its easy, you can either join in person with one of our friendly library staff or online. 

Joining in Person

You may join at any one of our libraries. Joining one library gives you access to all our libraries but before you receive full borrowing privileges you will need to provide personal identification, proof of address and sign your library card.

Joining Online

You may join using the online form after reading and accepting the membership conditions. Once you've completed the online form, you'll be given a temporary membership number that you can use when reserving items in the catalogue. Before receiving full borrowing privileges, you'll need to visit one of our libraries within 2 weeks, show your personal identification, proof of address and sign your library card. 

Membership Conditions & Privacy Statement

Central Hawke’s Bay District Libraries is a unit of Central Hawke’s Bay District Council. Your privacy is important to us. “We”, “our” or “us” means Central Hawke’s Bay District Council in the statement below.

We may update this statement from time to time.

What information we collect

By becoming a member, you agree to provide personal information to us, including your name, contact details and date of birth. Membership data is held in secure data centres in New Zealand. From May 17 2024 membership data will be held in secure data centres in Australia.

We may collect other personal information in any correspondence we have with you.

How we will use your information

We use your personal information:

• To manage your membership, including processing your application, maintaining your records, advising you of overdue or requested items, recovering outstanding fines and debts and updating you on library services and events.
• To discuss any matters about your membership with your parent or legal guardian, if you are under 16 years of age.
• To respond to your requests, enquiries or feedback, or for customer care related activities.

From time to time, we may contact you to seek your feedback on our services or facilities you have used. This will help us better understand who is using our services and facilities and how these can be improved. You can contact us if you don’t want to be included in these types of surveys.

Sharing your information

Besides our staff, we may disclose your personal information to:

• Any of our service providers (including the provider that hosts our online application form), where your personal information helps us provide our services to you. Our service providers must keep your personal information secure and confidential.
• Another person or organisation if we are required to do so under any law, or as part of legal proceedings or other investigations. This may include a debt collection agency to recover overdue materials and charges.
• Any person to whom you authorise us to disclose your personal information (including your parent or legal guardian if you are under 18 years of age).

How long will we keep your information?

We have a policy to remove member data (i.e. cancel your membership) if the library account has not been used for a period of time. If you would like your data to be removed from our systems sooner, please contact us to request this.

If there are outstanding fees owing on the account, these need to be paid before the membership can be cancelled and personal information removed.

What if you do not provide us with the personal information requested?

If you do not provide us with the personal information that we request from you, we may not be able to complete your application, adequately respond to your requests or inquiries, provide the services or facilities you have requested or process payments on your behalf.

Accessing and correcting your personal information

If you’d like to ask for a copy of your personal information or to have it corrected, please contact us at library@chbdc.govt.nz, 06 857 8123, or Central Hawke’s Bay District Libraries, 64 High Street Waipawa 4210.

Your rights

Your rights to access, and correct, any personal information we hold about you, are subject to the Privacy Act 2020.

A copy of the full Central Hawke’s Bay District Council Privacy Statement can be found here 

 JOIN ONLINE

Reserves & Renewals

You can log in to your account to reserve or renew most items, as long as someone else has not requested them. Alternatively, you may call or visit the Library.

Your account will require your library card number and a pin number. You can arrange to have a pin number loaded by visiting or calling the library.

Log In